Configuration/Customization of OFSC
I am new to OFSC and trying to figure out configuration and customization flow, requirements to setup OFSC and relation between OFSC and Oracle RightNow. Would we need only OFSC subscription for the configuration/customization of OFSC or we also need to have Rightnow subscription also? Can we use agent console to configure and customize OFSC? Do Oracle provide demo/trail version of OFSC?
I have gone through few of videos and online articles, here is my understanding:
- OFSC is a totally separate SAAS product and it does not need to have Oracle RightNow to configure and customize.