Approval workflows – when the system does not find approvers based on AoR, it bypasses them

Summary:

Approval workflows – when the system does not find approvers based on AoR, it bypasses them instead of blocking the process

Content (please ensure you mask any confidential information):

Hi all,

we have configured the approval workflows with approvers based on Areas of Responsibility (AoR). We’ve noticed that when the system does not find any approvers, it bypasses them instead of blocking the process.

The correct behavior would be to block the process rather than approve it or move it to the next approver.

Why is this behavior occurring? How can we fix it?

Thank you

Regards

Caterina

Version (include the version you are using, if applicable):