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When ordering item without need for shipping, customer entered item with source rule set

edited May 16, 2025 12:30AM in Order Management 2 comments

Summary:

When a user tried to register an order that didn't require shipping, they selected an item with a source rule set, causing the inventory organization of another business unit (BU) to be set as the shipping source for the order line. The order was closed as is, but now there's a supply chain financial orchestration error. Since this behavior is not what the user expected, they want to ignore the error and purge it. Will it not cause any issues?

Content (please ensure you mask any confidential information):

  • Normally, the item is shipped directly from the factory, so it is marked as 

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