Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Trouble Routing Jobs with Long Durations — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Trouble Routing Jobs with Long Durations

Received Response
11
Views
3
Comments
edited Mar 21, 2018 6:02PM in Field Service 3 comments

Content

Business Objective: As a business we have three key objectives with routing: 1) Minimise Travel, 2) Route work within SLA 3) Route work based on operational priority

In most circumstances the SLA end would be reflective of the jobs priority, but in a situation where we could have hundreds of jobs with the same SLA, we'd want those with the highest numerical priority (as defined in the activity as a custom property) to be routed ahead of those with the lowest. With this in mind we have used routing filters and assignment/resource costs to give preference to the activities with higher priority.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!