OFSC to OSvC OOTB Integration
I am trying to integrate OSvC <==> OFSC through any OOTB method instead of going to the ICS or Accelerator
I heard something about message scenario concept in OFSC.
I did below things, but its not working:
From Configuration --> Message Scenario , I have created the Channel for rightnow (please refer attached screenshot)
with that channel I have configured the Message scenario,to send the technician account details to Service Cloud while creating the activity/after the assignment as a trigger point.
In Scenario steps: I have added the below values in patterns
So I am thinking that, this is a kind of sending the data from OFSC to OSvC. So I have created a custom controller (code attached below) and getting the value and trying to store under the incident. But the url seems not triggered. Its showing 1 message in Queue.