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OFSC to OSvC OOTB Integration

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edited Apr 6, 2018 9:21AM in Field Service 3 comments

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Hi All,

I am trying to integrate OSvC <==> OFSC through any OOTB method instead of going to the ICS or Accelerator 

I heard something about message scenario concept in OFSC.

I did below things, but its not working:

From Configuration --> Message Scenario , I have created the Channel for rightnow (please refer attached screenshot)

with that channel I have configured the Message scenario,to send the technician account details to Service Cloud while creating the activity/after the assignment as a trigger point.

In Scenario steps: I have added the below values in patterns

{pphone}

So I am thinking that, this is a kind of sending the data from OFSC to OSvC. So I have created a custom controller (code attached below) and getting the value and trying to store under the incident. But the url seems not triggered. Its showing 1 message in Queue.

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