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Segregating Resources during Routing , Based on Resource Overtime — Cloud Customer Connect
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Segregating Resources during Routing , Based on Resource Overtime

Received Response
edited Apr 18, 2018 4:53AM in Field Service 1 comment


Hello Gurus ,

    We are currently working on a use case in which we have two set of Resources .

  • The First set of resources should  not have activities assigned to it if the assignment of Activities is causing overtime.
  • The Second set of resources should have Activities assignment  after routing, even if Activities assignment causes Overtime .

We are trying route the Activities to both resources in a single Routing Plan . Could someone suggest a possible way to achieve this functionality.


Prashant Singh Bhadauria 

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