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Updating the Not Done Activities to the Source system

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edited Apr 23, 2018 6:12AM in Field Service 1 comment

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Hello Gurus , 

  We are Currently working on the following use-case .The Activities are sent from Service Cloud to Field Service during the start of the day , these Activities are routed to the Various resources based on the resource schedules and there skill set . We are currently facing two challenges :

1. There would be a scenario in which the Activities are routed but the filled agent is not able to complete them by the end of the day . How do we notify Service Cloud so that it could create the same set of Activities for the next day .

2. We are using the Launch condition as "Activity is Moved " to identify the Routed Activities and send the Activity data to Service Cloud  , But this Covers all the scenario in which activity is moved not just routing . We were hoping if anyone of you have faced a similar situation and came up with a better alternative.

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