Updating the Not Done Activities to the Source system
Hello Gurus ,
We are Currently working on the following use-case .The Activities are sent from Service Cloud to Field Service during the start of the day , these Activities are routed to the Various resources based on the resource schedules and there skill set . We are currently facing two challenges :
1. There would be a scenario in which the Activities are routed but the filled agent is not able to complete them by the end of the day . How do we notify Service Cloud so that it could create the same set of Activities for the next day .
2. We are using the Launch condition as "Activity is Moved " to identify the Routed Activities and send the Activity data to Service Cloud , But this Covers all the scenario in which activity is moved not just routing . We were hoping if anyone of you have faced a similar situation and came up with a better alternative.