Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Updating the Not Done Activities to the Source system — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Updating the Not Done Activities to the Source system

Accepted answer
edited Apr 23, 2018 6:12AM in Field Service 1 comment


Hello Gurus , 

  We are Currently working on the following use-case .The Activities are sent from Service Cloud to Field Service during the start of the day , these Activities are routed to the Various resources based on the resource schedules and there skill set . We are currently facing two challenges :

1. There would be a scenario in which the Activities are routed but the filled agent is not able to complete them by the end of the day . How do we notify Service Cloud so that it could create the same set of Activities for the next day .

2. We are using the Launch condition as "Activity is Moved " to identify the Routed Activities and send the Activity data to Service Cloud  , But this Covers all the scenario in which activity is moved not just routing . We were hoping if anyone of you have faced a similar situation and came up with a better alternative.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!