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External ID

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edited May 15, 2018 3:33PM in Field Service 2 comments

Content

Hi community.

I need to change the resource's tree, but I got this situation:

For example, there customers that have been created with the external ID "X", but if I change this external ID on the bucket for "X1", I try to create a work order but is'nt possible, because the external ID "X" now does'nt exist more and theres not quota available.

So, how can I make the changes and this that I explained on the example does not happen?

I appreciate the help.

Version

18A

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