Escalation Management Limitation in Oracle – Avoid Senior Leadership Involvement

Summary:

Assess if an escalation management solution can be configured in Oracle to limit escalation levels up to a defined role (e.g., MD or SVP), to avoid involving senior leadership such as the Group CEO in routine operational escalations.

Please advise if this can be achieved for Employee Expenses.

Version (include the version you are using, if applicable):

25B (11.13.25.04.0)