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Updating the Activity Status when the Agent is Offline — Cloud Customer Connect
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Updating the Activity Status when the Agent is Offline

Received Response
edited May 29, 2018 6:50AM in Field Service 1 comment


Hi ,

We are specifically working on a Scenario in which client is using the Field Service Cloud Rest API's Specifically Create , Update, Delete Activity or Update Activity for updating the Activity Status. This is done using the Clients application developed by them.
Scenario : Client is using it application for updating the Activities . During updating of Activity if the Field Resource goes offline . After some time if the Field Resource comes online . Will the Status of the Activity get updated automatically (Activity which was updated when resource was Offline ) at Core Manage .
For Example : A Client Updates the Activity as Completed at 10 am while he was offline , After the Client comes online the Core Manage should show time at 10 am as Activity Completed time .

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