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Mismatch between number of return sales order lines and invoice

edited Jun 1, 2025 9:01AM in Order Management 1 comment

Summary:


Sales have created a return order where they return 1 line out of 3 & 2 QTY out of 3.

Warehouse received it

Finance imported the invoice but they were surprised to find that the system imported all 3 lines with fraction QTY & prices that didn't match the return order.

Note that the status is "Processing" what are the requests that should be run?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Fusion 25B 

Code Snippet (add any code snippets that support your topic, if applicable):

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