Issue with adding private note to the incident

Content

Hi Team ,

 

I need to add a text to the private note area of the incident. When the incident is getting updated.

I have figured out the coding part to make it work but not getting the exact result that I need.

Please find below the code :

 

Version

Service cloud

Code Snippet

             <?
/*
 * CPMObjectEventHandler: privateNote
 * Package: RN
 * Objects: Incident
 * Actions: Update
 * Version: 1.2
 */
use \RightNow\Connect\v1_2 as RNCPHP;

use \RightNow\CPM\v1 as RNCPM;

class privateNote
        implements RNCPM\ObjectEventHandler
{
    public static function apply( $run_mode, $action, $incident, $cycle )
    {
         if ($cycle !== 0) return;
		 
       if (RNCPM\ActionUpdate == $action)
		{
		
    $incident->Notes = new RNCPHP\NoteArray();
    $incident->Notes[0] = new RNCPHP\Note();