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Error while invoking HCM Service

edited Jun 10, 2025 9:23AM in Payables, Payments & Cash Management

Summary:

When trying to approve an invoice, we have seen some errors in our logs when invoking HCM Service

Content (please ensure you mask any confidential information):

[2025-05-02T08:01:14.326+00:00] [ESS_SOAServer_as11_01] [ERROR] [] [oracle.webservices.jaxws] [tid: [ACTIVE].ExecuteThread: '149' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: 1342839] [ecid: ———,———-] [APP: soa-infra] [partition-name: DOMAIN] [tenant-name: GLOBAL] [J2EE_APP.name: soa-infra] [J2EE_MODULE.name: integration/services/TaskQueryService] [WEBSERVICE.name: TaskQueryService] [WEBSERVICE_PORT.name: TaskQueryServicePort] [oracle.soa.tracking.FlowId: ———-] [oracle.soa.tracking.SCAEntityId: ———-] [FlowId: ——— 

Error while invoking endpoint "https://fa-internal.oracleoutsourcing.com:10663/hcmEmploymentCoreApprovalHierarchy/HierarchyProviderServiceError" from client; Client side policies: [oracle/wss_username_token_client_policy]; Security Subject: (here is the userId)

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