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How can we default travel time estimate in OFSC?

edited Jun 10, 2025 1:04PM in Field Service 5 comments

Summary:

Hi,

How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options response and while creating activities. Currently, OFSC is considering 5/6 mins fortravel and ignoring default duration set on Statistics screen.

We tried to override the values by using statistics API. There was only one combination of travel key pair available in the travel statistics report of the dashboard and also in the GET Statistics API response. With fkey-tkey combination, we got successful response while overriding these values. However, the travel time is still returned as 5/6 mins in booking options API and activity creation. While applying changes to default travel duration on Statistics page, we chose third option to apply configured changes.

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