I can't access to my account

(I'm following on-line chat instructions)

Hello!

I go to  , and if I select EMEA Commercial 1 (em1), I get a message saying:
"That name didn’t work, want to try again?"
I have the same issue no matter which region I select.

Additionally, if I use the "Forgot your cloud account name? Get help" link, which points to https://myaccount.cloud.oracle.com/mycloud/faces/getinfo.jspx, I get a "DNS_PROBE_FINISHED_NXDOMAIN" error.

When I try to verify the domain, I find that it doesn’t exist (? ? ?)

My data center is in Frankfurt, Germany.

What am I doing wrong? Any ideas on what I can do?