"Create Debit Memo" not selectable in "My Receipts" UI

Summary:

Hi Oracle community,

This question was originally raised in the "Receivables and Collections" Category but I was informed it was the incorrect place to raise the ticket so I have raised it again in a different category.

Why is the "create debit memo" option not selectable when trying to return receipt in "My Receipts" application in RSSR? Is there a way to enable it?

Thanks

Regards,

Nina

Version (include the version you are using, if applicable):

25A