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Max wait time in Chat

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edited Aug 11, 2016 12:46PM in Communication Channels 2 comments

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Hi All,

I am trying to achieve this requirement - If a Customer waits in queue for more than 15 seconds and if none of the Agent is connected, then they must be displayed "Please try again later message".

I have tried following:

  • USER_WAIT_QUEUE_TIMEOUT - I have tried to play around with it, but minimum value that can be set is 120 seconds.
  • AVERAGE_WAIT_TIME_SAMPLES and ESTIMATED_WAIT_TIME_SAMPLES have the same restriction
  • I have tried search an appropriate attribute in "chat/ChatAgentStatus" widget but nothing useful.

I do remember doing something like this couple of years ago, but couldn't really recollect. Any help would be appreciated.

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