Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Max wait time in Chat

edited Aug 11, 2016 12:46PM in Communication Channels 2 comments

Content

Hi All,

I am trying to achieve this requirement - If a Customer waits in queue for more than 15 seconds and if none of the Agent is connected, then they must be displayed "Please try again later message".

I have tried following:

  • USER_WAIT_QUEUE_TIMEOUT - I have tried to play around with it, but minimum value that can be set is 120 seconds.
  • AVERAGE_WAIT_TIME_SAMPLES and ESTIMATED_WAIT_TIME_SAMPLES have the same restriction
  • I have tried search an appropriate attribute in "chat/ChatAgentStatus" widget but nothing useful.

I do remember doing something like this couple of years ago, but couldn't really recollect. Any help would be appreciated.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!