SLA Account Rule Condition Error when Transaction Type Name Contains “ &" Symbol — Cloud Customer Connect
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SLA Account Rule Condition Error when Transaction Type Name Contains “ &" Symbol

Hello

I am creating SLA Account Rules based on Transaction Type Name.

Example – the below condition works fine and validation is successful:
"Transaction Type Name" = 'INV_WS_GWAR_PED' OR "Transaction Type Name" = 'INV_WS_GWAR_BS'

However, when I try to add a Transaction Type Name that contains an ampersand (&), I encounter an error.
For example:
"Transaction Type Name" = 'INV_G&E_FMCG'

The system does not allow me to save this condition due to the & character.

We cannot modify the Transaction Type Name, and I believe Oracle must have a supported solution for handling such cases. I could not locate any relevant documentation.

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