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Activity Description field shows HTML in confirmation email

edited Sep 11, 2025 4:11PM in Sales 1 comment

Summary:

After creating an activity and typing multiple lines in the description field, the notification email shows html code in the description field content. This occurs with manually typing text or copy/pasting. We did not make any configuration changes to activities or notifications.

Content (please ensure you mask any confidential information):

see screenshots below of the saved activity and the notification email.


Version (include the version you are using, if applicable):

25C


Code Snippet (add any code snippets that support your topic, if applicable):

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