createSrMessage:-JBO-26041: Failed to post data to database during "Insert":

Summary:

When a user mails to create SR in helpdesk few mails have the 'Status Code' - 'ORA_SVC_FAILED_SR_MESSAGE' and 'Status Detail' - createSrMessage:-JBO-26041: Failed to post data to database during "Insert": SQL Statement "INSERT INTO SVC_SR_MESSAGES(MESSAGE_ID,CREATION_DATE,CREATED_BY,LAST_UPDATE_DATE,LAST_UPDATED_BY,LAST_UPDATE_LOGIN,OBJECT_VERSION_NUMBER,SR_ID,MESSAGE_TYPE_CD,CHANNEL_TYPE_CD,POSTED_BY_PARTY_ID,MESSAGE_CONTENT,RICH_TEXT_FLAG,SOURCE_CD,STATUS_CD,PROCESSING_STATUS_CD,ORIGINATION_DATE,MESSAGE_CREATED_BY,MESSAGE_LAST_UPDATE_DATE,MESSAGE_LAST_UPDATED_BY,MESSAGE_LAST_UPDATE_LOGIN,DELETED_FLAG,SOCIAL_PRIVATE_FLAG,SUBJECT,MESSAGE_NUMBER,AI_LOG_LEVEL_CD,FEED_FLAG) VALUES (:1,:2,:3,:4,:5,:6,:7,:8,:9,:10,:11,:12,:13,:14,:15,:16,:17,:18,:19,:20,:21,:22,:23,:24,:25,:26,:27)".