User encounters Empty response from provider in smartview, how to solve it?

Summary:

Users attempted to create a private connection in excel smartview. After logged in and private connection created, when user select the db and click Connect, the Empty response from provider pops out.

Content (please ensure you mask any confidential information):

Error when Connect is clicked. What is the cause and how to solve it? The Smartview version is 24.200.

And is the issue captured by the SmartView Health Check Tool?

Version (include the version you are using, if applicable):

Fusion Applications 25C

SmartView 24.200

Code Snippet (add any code snippets that support your topic, if applicable):