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Integration between Oracle LMS and Zoom does not work

in Learning 1 comment

Summary:

Integration between Oracle LMS and Zoom does not work

Content (please ensure you mask any confidential information):

Hi,

we followed the configuration steps exactly as outlined in the Oracle document, available at the following link: https://docs.oracle.com/en/cloud/saas/talent-management/24c/faiml/set-up-the-zoom-account.html. Therefore, our Zoom accounts have all the required permissions enabled.

The integration worked very well till the end of July. However in the last months, the functionality has stopped working. When Oracle LMS tries to call (via API) Zoom, the following error message is displayed (see the attached screenshot): "You cannot add Oracle Learning. This app is not currently available to EU users". That's the same error message we display when we try to add Oracle Learning app to our Zoom account, in the Zoom app Marketplace.

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