Issue with Bot Response After Integrating User Scope Variable Logic in Existing Skill

Summary:

The logic mentioned below is involving the use of the user scope variable, as recommended by Sandeep from the Oracle team, functioned correctly in isolation and produced the expected results during initial testing.

However, when this logic was integrated into the existing Skill—where the bot is designed to capture the SR Description from the user's message—the implementation did not perform as intended. The bot failed to respond appropriately in this context.

Assistance is requested to identify the root cause of this issue and to implement a resolution that enables the bot to accurately capture and process the SR Description within the integrated Skill.