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Do we require a Touchpoints license in order to us the HRE_TOUCHPOINT alert in Alert Composer?

edited Oct 1, 2025 3:40PM in Touchpoints

Summary:

In our Performance implementation we have identified an issue with the HRA_FEEDBACK ALERTS

HRA_FEEDBACK_SENT
HRA_FEEDBACK_REQUESTED
HRA_FEEDBACK_PROVIDED

In order for some of the Feedback Request alerts to work, we have to enable the HRE_TOUCHPOINTS alerts:

HRE_FEEDBACK_REQUEST_DELETED
HRE_TOUCHPOINTS_FEEDBACK_PROVIDED
HRE_TOUCHPOINTS_FEEDBACK_REQUESTED

Will our use of the HRE_ Alerts trigger a new license requirement?

We are not using Touchpoints!

@Surlina Yin-Oracle 

Content (please ensure you mask any confidential information):

See above

Version (include the version you are using, if applicable):

25B

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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