Compensation Template - Only logo displayed

Summary:

I've created a merit template for our compensation cycle. We were seeing people getting letters that had zero increase and the criteria we built wasn't working. Through an article posted here I found a solution. It suggested putting a statement within the letter instead of the criteria to fix the employees receiving a letter that weren't eligible.

The letters are still getting generated, but with just a logo. What is happening here?

Solution from previous article:

https://support.oracle.com/epmos/faces/SearchDocDisplay?_afrLoop=439846838096036&_afrWindowMode=0&_adf.ctrl-state=6w2nx4mrg_4

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