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Live Chat Wrap Notes are not generated after chat is closed - Gen AI Helpdesk

in Help Desk 5 comments

Summary:

Hi,

We have enabled Gen AI for helpdesk and also the Live Chat functionality.

We have followed below documents :-

  1. Create a Help Desk Request from a Chat or Call Transcript :-https://docs.oracle.com/en/cloud/saas/readiness/service/25c/shde-25c/25C-helpdesk-wn-f38665.htm#Tips-And-Considerations
  2. Create a Request from a Chat -https://videohub.oracle.com/media/Create+a+Request+from+a+Chat+%28WN+25C%29/1_nvbloedf
  3. Help Desk Chat Wrap-Up Notes done by Generative AI - https://docs.oracle.com/en/cloud/saas/readiness/service/25c/shde-25c/25C-helpdesk-wn-f38665.htm#Tips-And-Considerations

And also enabled all requested Profile options which are suggested along with Promotion code and Helpdesk Adaptive Intelligence in offerings and have also assigned required security (Gen AI privileges ).

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