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edit fields in HR Help desk page

in Help Desk 1 comment

Summary:

Hi,

May I ask you how to edit these fields (circled in yellow below) appearing in the Service Request create/details page?

I would need to make some of them editables (State, Severity) and some of them read-only (Open date)

How to achieve that step by step? Is there a specific documentation?

Thank you as usual,

Kind Regards

Silvia Stangarone

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