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help desk button bar doesn't appear

in Help Desk 1 comment

Summary:

Hi all,

we are trying to implement this new button bar functionality "assign to me", "show interactions" and "audit history"

(explained in this document: Improve Agent Efficiency with the Button Bar )

we have carefully followed the guidelines however it doesn't seem to work and the 3 buttons do not appear.

Are we missing something? Has someone any sort of experience with this?

Thank you so much,

KR
Silvia Stangarone

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