You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Able to see 2 IB Asset records when a Sales order is shipped (Product) which has Subscription line

Summary:

Hi Team,

We have encountered 2 IB Asset records getting created when we have shipped a Sales Order with 1st line as a Shippable product and 2nd Line is a subscription line which is associated with the 1st product line.

Content (please ensure you mask any confidential information):

We have 2 lines

Line 1: The shippable product which is Asset tracked: Full lifecycle enabled

Line 1.1 The Subscription Item which has also been associated with the line1.

We have used the this Orchestration process as suggested by the "DOO_ProductFulfillmentWithIntegratedSubscription" for both the lines.

Below screenshots for reference


The order is created 2 records in Installed Base Asset page

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!