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IP whitelisting to connect with Brightcove

Summary: We are trying to connect our Eloqua instance with Brightcove, while accept and install Brightcove app, Eloqua is throwing an error at last step. When we reach out to Brightcove team, they are suggesting to IP whitelist.
To do this, is Eloqua team should do or we need to reach out to our IT team to IP whitelist at our end.

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