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I can't access my tenancy

in OCI - General 2 comments

Summary:

I'm using Oracle Always-Free account for years. I can't access my tenancy from yesterday.

Content (please ensure you mask any confidential information):

I entered my cloud account name, and when I tried to log in with my email and password, I received the error: “Invalid username or password.” I’m sure my credentials are correct, and I’ve also enabled 2FA with Oracle Authenticator.

I haven’t received any notifications about account suspension or similar issues. When I try to reset my password, it says an email was sent — but I never receive any message from Oracle (I’ve checked the spam folder as well).

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