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Best Practices for Managing Customer Refunds and Credit Memos in Receivables

in Receivables & Collections

Hello team,

While testing Receivables, I encountered several cases where customer overpayments or refunds needed to be processed.

What’s the best practice to handle refunds in Oracle ERP Cloud Receivables?

Should they be managed through Credit Memos, Refund Receipts, or integration with Payables?

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