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Enabling Live Agent Transfer in Oracle Digital Assistant (ODA) with Fusion B2B Service

in Digital Assistant 1 comment

Summary:

We are currently using Oracle Fusion B2B Service and have Oracle Digital Assistant (ODA) for customer interactions. I’m looking to enable a feature where the chatbot can transfer conversations to live human agents for real-time support.

Is this feasible, and if so, what’s the recommended approach or configuration to achieve this? Any references, documentation, or implementation guidance would be greatly appreciated.


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