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Dedicated Knowledge Articles Page with Enhanced UI

in Help Desk

Hello Experts,

We are exploring the possibility of having a dedicated page for Knowledge Articles in Redwood UI in Oracle Cloud, accessible via its own tile on the Springboard.

Currently, Knowledge Articles are available within the "My Help" page. However, the search experience there is not very user-friendly, even with the available filters. A separate page would greatly improve accessibility and usability for end users.

Additionally, we would like to know if it’s possible to display Knowledge Articles in a card/grid view, similar to how Journeys are presented. The current list view is functional but lacks visual appeal and ease of navigation. A card-style layout would significantly enhance the customer experience.

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