Making changes to Open Enrollment elections

Summary: Here is the scenario & I'd like to know what solutions Oracle can provide to automate this process.

Current State Scenario:
- Employee enrolled in benefits & the OE event is closed.
- Employee then realizes they would like to make a change to their benefits after the event is closed.
- Employee contacts Benefit Administrator who manually processes a web-reopen on the event & allows the employee 48 hours to make a change before the event is automatically defaulted based on the default rules. The Benefit Administrator sends an email to the employee to access self-service to re-enroll.

Future State Scenario:
-Employee enrolled in benefits & the OE event is closed.