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Setting MSI Tab Label as SR Number in Oracle Fusion Service

in Fusion Service

Disclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the solution to meet your business needs and for thoroughly validating them in a non-production environment first. You also accept responsibility for maintaining and supporting any modifications required to ensure the solution works as intended for your specific needs.

Problem Statement

In Oracle Fusion Service, when opening a Service Request (SR), the MSI tab displays a SR title as label. The SR number is a unique identifier that provides essential information for tracking, managing, and resolving customer issues. In certain industries and business scenarios, agents must be able to quickly reference the

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