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How to prevent the BPM Approval escalations from reaching highest level (CEO)

in Expenses 1 comment

In the BPM Administration page, for the Expense Report Approvals task, under the Deadline tab, we have set the maximum escalation level to 2. However, we are observing that escalations are still reaching the highest level (CEO) if the assignee has not acted on the task. (expected behavior)

Requirement:
To prevent BPM approval escalations from reaching the highest level (i.e., the CEO).

We explored the Escalation Override Class option, but this functionality is not supported for Oracle Cloud customers—it is intended for on-premise implementations, where custom escalation logic can be developed using a Java class.

Could you please suggest if there is any alternative approach to achieve this in Oracle Cloud?

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