Candidates cannot see the step/status of their job submissions

Summary:

After following the configuration steps below, candidates still cannot see the step-status of their submissions

Content (please ensure you mask any confidential information):

Steps followed
Section product, you need to review the instructions outlined in document 2412572.1:

1. The Career Section setting Enable Customization of Job Submission Statuses must be enabled.
2. The Career Section property Display user-defined job submission status in the My Submissions and My Referrals page must be enabled in the specific Career Section properties.
3. Open Configuration > Career Section - Administration > Job submission Status
4. Edit and Set to Custom.
5. Save.
6. Select a status (e.g. Rejected, for the step New.)