How to Sync AR Contact Fields to CX Sales Contact Object?
Summary:
Recently, we observed this behavior in our system: when we add contacts in Account Receivables under Account and run the ESS scheduled job, those contacts sync to CX Sales. We can see them both as Contact records and as AccountContacts child records (Customer Contact Profiles).
However, all the AR standard field values are being updated only at the AccountContact child record level, not at the Contact object level. For example, the Job Title Code field value appears in the AccountContact child record but not on the Contact object record.
Is there any profile option or any other way to ensure that the