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Clarification on IDR Processing of Invoices and Supporting Document

Summary:

Hi Team,

We would like to seek clarification on the following points:

  1. Invoices with Supporting Documents
    When an invoice is submitted to IDR along with supporting documents, separated by a blank page, will the system generate two separate attachments—one labeled Scanned Invoice and the other labeled Supporting Document?
  2. Multiple Invoices with Separators
    When multiple invoices are submitted in a single PDF and separated by a blank page, what is the recommended placement of the blank page so that the system correctly identifies different suppliers and creates separate invoices based on the separator?

In our current testing, even after adding the blank page for multiple invoices with separators, we are seeing that only the first invoice is recognized, and the system treats the entire PDF as a single invoice.

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