You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Analytics API/DB utility failing for custom report - analyticsReportRun failed: DB API Error

edited Dec 8, 2025 11:58PM in Reporting & Analytics for B2C Service 1 comment

Summary:

We're facing with the custom report we've created, which is being utilized in a custom script. When attempting to manually run the custom script, we encountered the error "analyticsReportRun failed: DB API Error." Additionally, I tried running the same report manually in Agent Desktop Analytics and faced another error, "Failed to send query to the database."

From these errors, it appears that there might be a problem with the DB utility that runs the Analytics API or something could be wrong with the DB utility itself. Could you please verify if there is any Analytics outage or identify the reason why we failed to run the report manually in Agent Desktop and BUI?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!