Access HelpDesk Request as Contact (25D)
Summary:
Access HelpDesk Request as Contact
Content (please ensure you mask any confidential information):
User A created an SR and added user B who is a resource as a contact in the SR.
The steps given in the below document were performed.
(https://docs.oracle.com/en/cloud/saas/readiness/service/25d/shde-25d/25D-helpdesk-wn-f39833.htm#Steps-to-Enable-and-Configure)
The request is not visible in User B's Employee view so can they only access the request if the link to the SR is sent in the email and not have it appear in 'My Help' page?
Version (include the version you are using, if applicable):
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