Is it expected behaviour that only images are viewed using the preview feature in HR HelpDesk?
in Help Desk
Summary:
When we add documents to an SR or Case only images are viewable when we click on the Preview action (JPeg, .Png etc) but Word, PDFs or Excel docs must be downloaded. Is this expected? Is there any way this can be updated? Documents shared in SRs/ Cases are usually of a confidential nature so downloading to a local drive is not very secure, previewing the document will be a more secure way to view documents in HR Help Desk and Case Management.
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