[ACCOUNT ACCESS ISSUE] Password reset email never arrives – possible account compromise (Free Tier)

Summary:

I cannot access my Oracle Cloud Free Tier account.
Password reset always reports success, but no reset email is delivered.
During chat support, an unknown email address was mentioned, which raises concerns about possible account compromise.

Content (please ensure you mask any confidential information):

Hello,

I am unable to log in to my Oracle Cloud Free Tier account.

Issue description:

• Login fails with invalid credentials
• Password reset reports success, but no reset email is delivered
• This happens consistently, even after multiple attempts and waiting many hours

What I already tried:

• Checked Inbox and Spam/Junk folders
• Waited more than 24 hours