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Case Management section counters are not working for all cases

edited Jan 8, 2026 9:44PM in Help Desk

Summary:

I have some cases that include conversations and Team Members and contacts but the counter isn't updated to show the number of items in the section, this isn't for all cases, only some. I've run a full publish in Configure Adaptive Search but that hasn't fixed the issue, any thoughts on how we can resolve this?

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Example of the counts working

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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