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Error: This plan or option doesn't allow selection of primary care physicians.

edited Jan 16, 2026 3:41PM in Benefits 3 comments

Summary:

Hi,

We have removed Primary Care Physician configuration from a plan which was previously enabled. Now we get this error when we try to evaluate a new life event. I have confirmed that the employee has no pending action item from previous life event related to primary care physician designation.
Any idea how can we fix this issue?

Content (please ensure you mask any confidential information):

This is current setup of plan


Version (include the version you are using, if applicable):


We are on 25D


Code Snippet (add any code snippets that support your topic, if applicable):

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