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Allow non-Admin roles to edit Account Profile fields (Granular Field Security)

in Sales

Summary:

I am facing a challenge regarding Role-Based Access Control (RBAC) and field editability on the Account/Customer Profile  page in CX Sales, and I would like to know if anyone has faced a similar scenario or has a workaround.

The Scenario:
Currently, in our implementation, the Account Profile page behaves in a binary way regarding edit privileges:

  1. Sales Administrator Role: Has full Edit access to the profile fields.
  2. All other Roles: The Account Profile page renders as Read-Only.

The Problem:
To allow our Back Office team to update specific account information, we were forced to assign them the "Sales Administrator"

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