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IB Asset end dated still showing up on SR page

in Maintenance 2 comments

Summary:

Hi Folks! Good Day

We’re facing an issue with an Installed Base asset. We have end-dated the installed base asset, end-dated the customer asset, and end-dated the asset itself. However, even after applying all these changes, the asset still appears in the Service Request (SR) search and on the SR creation page. Ideally, once an asset is end-dated, it should not flow downstream or appear in SR LOV searches.

Any idea what could be causing this and how to resolve it?


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