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Receipt Search Page Displays an Additional Line From Prior Receipt History for Some Receipts

edited Feb 5, 2026 4:53PM in Receivables & Collections

Summary:

The Receipt Search page displays multiple lines for certain receipts, where an additional line reflects a prior receipt lifecycle status (for example, Confirmed / Unapplied) in addition to the final Cleared / Applied status. This behavior is observed only for some receipts, while others display a single consolidated line.

The customer needs to understand the specific conditions or processing differences that result in some receipts displaying multiple rows in the UI, while others display only a single row.

Content (please ensure you mask any confidential information):

Some receipts appear with more than one line in the Receipt Search page. Specifically, an extra line is shown that reflects a previous lifecycle status (such as Confirmed and Unapplied, sometimes marked as At Risk), along with another line showing the final Cleared and Applied status.

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