Not able to search the submitted Internal service request from Agent access (Help Desk Request)

Summary:

Based on the reference link below, I have completed the maintenance work request configuration.

https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/26a/faumm/how-you-manage-work-requests-for-an-asset.html#Help-Desk-Setup-for-Maintenance-Users

Content (please ensure you mask any confidential information):

1. Created the Internal Request (My Help Page)

2. Trying to search for the submitted request from the step 1 in the Help Desk Requests page (No Records)

From the setup perspective, I have assigned the employee as a resource, provided Help Agent, Manager and Admin roles, and enabled the required setup in the Configure Adaptive Search

Version (include the version you are using, if applicable): 26A